Admin guide
Refunds
One-click refunds that also restock items and notify the customer.
Click Refund on an order detail page. NShop handles three things in one operation:
- The money. For card-paid orders, a full or partial refund is issued automatically. Both your payout and the platform fee come back.
- The stock. Each refunded line restores stock - to the right option (size or color) if the item had one, otherwise to the product itself. Clicking refund twice won't double-restock.
- The customer. They get a refund-confirmation email, and the order moves to Refunded.
For manual orders, NShop records the refund and restores stock, but the actual money movement is on you (bank transfer back to the customer).
Partial refunds
Refund a subset of line items, or refund a custom amount. The platform restores stock only for the items you actually refunded.