Welcome to NShop

NShop is a platform that runs many branded storefronts - each with its own catalog, orders, branding, payouts, team, and domain. Shoppers have one account that works across every store, while everything else stays separate to each store.

This documentation covers every feature the platform ships with, split by who uses it.

Pick your path

• Shopping guide - for customers: browsing, cart, checkout, orders, reviews, account, language.
• Admin guide - for store owners: catalog, variants, orders, kitchen & sold-out (restaurants), refunds, coupons, customers, team, branding, payments, shipping, analytics.
• AI features - the storefront chat, the more capable shopping agent, AI image generation, and growth insights.
• Multi-tenancy - stores, subdomains, custom domains, roles, and how stores stay isolated.
• Reference - glossary and FAQ.

What makes NShop different

1. Many stores, fully separate. Each store's products, orders, branding, and payouts belong to it alone - one store can never see another's data.
2. Two AI surfaces. A storefront chat for casual help, and a more capable agent that can really do things - add to cart, look up orders, remember preferences - safely, within the shopper's own account.
3. Trustworthy money math. Prices, discounts, shipping, and tax are always recalculated on our servers at checkout, so the total a shopper sees is the one they're charged.
4. Variants done right. Stock and prices stay accurate across every size, color, or option - in the cart, at checkout, and during restocks.
5. Restaurant-ready. Dishes, modifier groups, sold-out toggles, a kitchen board, and separate food order timelines - alongside classic shop stock & shipping.
6. EU-first. GDPR export and erase, language-aware emails, NL postcode lookups, address autocomplete in 20+ countries, and EU hosting for your data and AI.