Orders & tracking
Status timelines, tracking links, invoices, cancellations, refunds.
Find your orders on the Orders page (sign in to see them, or use the one-click link emailed to you at checkout for guest orders).
Two kinds of progress
NShop shows a different timeline depending on what you bought.
Shop orders (physical goods)
Shop orders move through payment and shipping milestones:
- Placed / Awaiting payment - order created; some stores wait to receive payment.
- Paid - payment confirmed.
- Processing - the store is preparing your parcel.
- Shipped - you get a tracking link once the store adds the carrier and tracking number.
- Delivered - complete.
Restaurant (food) orders
Food orders follow kitchen steps instead of shipping labels: Received → Preparing → Ready → Picked up → Completed.
Steps vary for delivery (includes Out for delivery) vs pickup / dine-in. See Restaurant ordering.
Emails
You get email at key transitions. NShop groups rapid status changes together so you're not flooded with messages.
Invoice
Download a PDF invoice from paid orders (line items, VAT, store details).
Cancellation
Shop orders - you may cancel from the order page any time before your items have shipped. Food orders - kitchen flow starts at Received; contact the restaurant to change an order in progress.
Refunds
Refunds return to your original payment method. When a shop order is refunded the items go back on sale; restaurant refunds work the same way but use sold out toggles for dishes instead.
Multi-store
Each store is its own checkout. You may have multiple orders tracked independently.