Orders & tracking

Your orders live at /orders (sign in to see them, or use the magic link emailed at checkout for guest orders).

Two kinds of progress

NShop shows a different timeline depending on what you bought.

Shop orders (physical goods)

1. Placed / Awaiting payment — created; manual stores wait for payment.
2. Paid — payment confirmed.
3. Processing — the store is preparing the parcel.
4. Shipped — tracking link when the admin adds carrier + number.
5. Delivered — closed.

Restaurant (food) orders

Steps vary for delivery (includes Out for delivery) vs pickup / dine-in. See Restaurant ordering.

Emails

You get email at key transitions. NShop debounces status emails by ~30 seconds so rapid admin updates do not spam you.

Invoice

Download a PDF invoice from paid orders (line items, VAT, store details).

Cancellation

Shop orders — you may cancel from the order page while every store slice is still cancellable (before shipping). Food orders — kitchen flow starts at Received; contact the restaurant to change an order in progress.

Refunds

Stripe refunds return to your original method. Shop refunds restore stock; restaurant refunds do not use stock — dishes use sold out toggles instead.

Multi-store

Each subdomain is its own checkout. You may have multiple orders tracked independently.