AI features
Storefront chat
The floating assistant on every store - what it knows and how it answers.
A floating chat widget sits in the bottom-right of every storefront page. It's the casual entry point - quick questions, recommendations, help finding something.
What it can do
- Answer product questions. "Do you have anything in linen under €70?" The assistant searches the catalog and returns up to a handful of matches with a short summary.
- Look up your orders (signed-in shoppers). "Where's my last order?" It pulls the order from your history and reads back status + tracking.
- Speak your language. It detects whether you're shopping in English or Dutch and replies to match.
- Stay on topic. The persona is configured by the store - see Customize - so it sounds like this shop, not a generic chatbot.
What it does not do
- It does not modify your cart or your orders. For that, use the Shopping agent.
- It does not have admin powers. Anything that would change the catalog or touch someone else's data is out of reach.
Where chat history lives
- Signed in - your conversations are saved to your account, so you can come back to a thread later.
- Anonymous - your conversations stay in your own browser, protected against tampering, so we don't need to create an account for you.
- If you sign in later, the platform can carry your anonymous history into your account (with your consent) so you don't lose context.
Good to know
The chat runs on advanced AI hosted in the EU. It can search products and look up your orders, and it speaks in your store's configured voice. In environments where AI isn't set up (such as a developer's local test build), the chat returns a friendly "not configured" reply instead of showing a broken widget.