Shopping agent

The more capable assistant that can actually take action on a shopper's behalf - safely, within their own account.

NShop ships a second AI surface - a shopping agent. Where the storefront chat answers questions, the agent can take action: search the catalog, add items to the cart, look up the shopper's orders, and remember their preferences. It's opt-in and runs as a separate secure service hosted in the EU.

What it can do

The agent works only within the shopper's own account and the store they're visiting. In a single conversation it can:

Search the catalog and pull full detail on products.
Add the right item (and the right variant) to the cart.
Look up the shopper's own orders and read back status and tracking.
Remember preferences like size or material for next time.

What it can render

Product cards with image, price, stock, and an Add to cart button wired to the agent itself - no leaving the conversation to act.
Order detail blocks with status timeline, tracking link, and items.
Comparison tables when the shopper asks "which of these is better for…".
Preference summaries ("I have you down for size M and a preference for organic cotton - should I prioritize that?").

What makes it "agentic"

The agent decides which steps to take and in what order. A single turn might:

Search the catalog.
Pull full detail on two candidates.
Compare them.
Check the shopper's saved size preference.
Show an Add-to-cart card for the right variant.

The shopper writes one sentence; the agent does the rest.

How it stays safe

Acts only within the shopper's own account. Browsing and search are open to anyone, but anything private - cart, orders, preferences - works only for a signed-in shopper and only on their own data.
Scoped to one store. The agent only ever sees the products and orders of the store the shopper is on. One store's data can't reach another.
Short-lived, secure access. Each request is granted brief, tightly scoped access that expires quickly, so nothing lingers.
Every action is re-checked. Even if the AI attempted something it shouldn't, the action itself verifies who's asking and refuses if it doesn't add up.

Picking up where you left off

For signed-in shoppers, conversations are saved to their account, so they can return to a thread later.
For anonymous shoppers, conversations stay in their own browser and are protected against tampering, so the agent only ever trusts genuine history.
A shopper can sign in mid-conversation and carry over their anonymous thread into their account, with their consent.