FAQ
Quick answers to common questions.
Can a customer have an account on multiple stores at once?
Yes. Sign-in is shared across all NShop stores, so the same email and password work everywhere. Wishlist, addresses, and reviews follow the customer; orders belong to the specific store where they were placed.
Can a single order span multiple stores?
No. Each payment goes to one store, so a cart that mixes items from different stores is stopped at checkout with a clear "split your cart by store" message. The shopper simply places one order per store.
Where does my payment money go?
Straight to the store. NShop takes a small platform fee from each sale, and the rest lands in the store's own balance and pays out on the schedule the store sets up.
What happens if I abandon checkout?
Your items are briefly held during checkout so no one else grabs the last one while you're paying. If you don't finish, that hold is released a little while later and the stock goes back on sale automatically. Late payments still go through fine.
Can the AI assistant see other customers' data?
No. Everything the assistant does is checked against who you're signed in as. It can only see your own orders, your own cart, and your own preferences - never anyone else's.
Does NShop store my data outside the EU?
No. Your store data is stored and processed in the EU, and NShop's built-in AI runs in the EU too. Email delivery is also handled from EU infrastructure. The only thing that crosses borders is the payment processor (a US company), and only the minimum information needed to take a payment is sent there.
Can I export my data?
- Shoppers: yes, from your account page - a full download of your orders, reviews, wishlist, addresses, and profile.
- Store admins: not via a one-click button yet, but your store's data is yours, and the NShop team can run an export for you. (A self-serve version is on the roadmap.)
Is there a pricing page?
No. The commercial side is handled outside this docs site. Reach out through whatever channel your account team uses.
How do I switch between English and Dutch?
Use the language menu in the top-right of any page. Your choice sticks as you move around the site.
Do restaurants use stock like shops?
No. Dishes use a sold out toggle (and per-option sold out). The Sold out admin page lists everything unavailable.
Why does my food order not show "Shipped"?
Food orders use a kitchen timeline (Received → Preparing → …), not the shop shipping steps.