Glossary
Terms used throughout the docs.
AI assistant
NShop's built-in AI, used for the storefront chat helper, the shopping assistant, image generation, and growth insights. It runs in the EU.
Coupon
A discount code a store sets up for shoppers to apply at checkout.
Platform fee
The small cut NShop takes from each sale. The rest of the payment goes straight to the store. If an order is refunded, the platform fee is returned proportionally too.
Role
What an account is allowed to do. There are three roles: a customer (shops and manages their own account), a store admin (runs one store), and a platform owner (operates NShop itself, view-only across all stores).
Stock hold
A short hold placed on an item while a shopper is paying, so two people can't both buy the last one. If the shopper doesn't finish, the hold is released and the item goes back on sale automatically.
Store
One shop on the platform, with its own catalog, orders, branding, team,
and payouts. Identified by a short name like acme or bistro.
Variant (options)
A specific version of a product to buy - for example a particular size or color. Each option can have its own price, stock, and product code.
Dish
A restaurant menu item. Priced with optional add-on choices; instead of stock counts, it uses a sold-out toggle.
Modifier group
A set of choices on a dish (for example size or extras). Individual options can be marked sold out on their own.
Kitchen status
The stage a food order is at: received, preparing, ready, then either out for delivery or picked up, and finally completed.