Roles

NShop has three roles. Each person's account carries one of them, and NShop checks it on every action.

Customer

A signed-in shopper. Can:

• Manage their own profile, addresses, and wishlist.
• See their own orders.
• Write reviews (one per product).
• Use both AI assistants.

Cannot see other shoppers' data, and cannot reach any admin tools.

Store admin

Full control inside one store. Can:

• Add, edit, and remove products, options, and categories.
• See and update their store's part of any order - specifically the order status, fulfillment details, and timestamps.
• Create and manage coupons.
• Invite teammates.
• See their store's customers (gathered from orders).
• Use the admin AI tools.

Cannot see or change any other store's data - both the role check and the built-in data walls refuse it.

Platform owner

Global and view-only. Used for support and running the platform itself. Can:

• See the list of all stores and their settings.
• View any product or order, across every store.
• Create new stores.

Cannot change orders or catalogs for a store - that's the store admin's job.

How roles are assigned

Roles are only ever assigned by NShop's own back-office tools, never by anything a shopper or admin could trigger themselves:

• During initial setup of a new store.
• Through the team invite flow.
• When a pending invite is applied the first time someone signs in.

There is no "make me an admin" button anywhere. Admin status can't be self-granted.